Refunds and Exchange Policy:
Sale Items: Please note that items on sale are exempt from our exchange and refund policy. Due to the limited quantity and special pricing of sale items, we are unable to process exchanges or refunds for these particular products.
Refunds: Zarukee is committed to providing you with products that meet the highest standards of quality and satisfaction. As part of this commitment, we do not offer refunds for any items purchased. We strive to ensure that every product you receive meets or exceeds your expectations.
Exchange with Replacement: To provide you with flexibility and accommodate your preferences, we offer an exchange with replacement policy within 3 days of receiving your order. Here’s how it works:
Initiate the Exchange:
Contact our customer service team within 3 days of receiving your goods to initiate the exchange process. Our team will guide you through the necessary steps and provide you with an Exchange Authorization.
Preparing Your Exchange:
- Ensure the product is in its original condition: unworn, unwashed, and in its original packaging.
- Include all tags, labels, and accessories that came with the item.
Exchange Charges:
- Please note that exchange courier charges apply. For a package weighing up to 1 kg, the exchange courier fee is 380 PKR.
- Collection and Replacement:
- A dedicated courier rider will be dispatched to collect the exchanged product from the address you provide and deliver the exchanged product to your specified address.
This policy is designed to provide you with convenience and flexibility while upholding the quality and integrity of our products.
For Further details contact Support on
Phone: 0300 8801726.
Mail: zarukeestore@gmail.com