At Zarukee, we prioritize the security and integrity of your orders. To maintain the quality and authenticity of our products, we have implemented a Parcel Opening Policy that aims to protect both our customers and our commitment to providing top-notch merchandise.
Please take a moment to understand this policy:
Parcel Integrity:We take great care to ensure that all our parcels are securely sealed before they leave our facility. Our sealed parcels are a testament to our dedication to delivering products in their original and pristine condition.
Customer Responsibility:When our courier delivers your parcel, we kindly request that you do not accept the delivery if the seal is visibly broken or if the package has been opened. Also do not force the DELIVERY MAN to open the parcel.
Reasoning:Our policy is in place for security reasons. If a parcel is accepted and opened, we have no way to guarantee that the product will be returned to us in its original and unaltered condition. This protects both the quality of our products and the interests of our customers.
Customer Support:If you encounter any issues with your order or have concerns about the condition of your parcel, please reach out to our customer support team immediately. We are here to assist you and ensure your satisfaction with your purchase.
We appreciate your understanding and cooperation in adhering to our Parcel Opening Policy. This policy is designed to safeguard the quality of our products and maintain a secure and transparent shopping experience for all our valued customers.
Support Team
+92 300 880 1726